About Me.

As Product Owner for Suncorp’s Internet Banking platform, I was responsible for shaping the strategic roadmap and delivering key digital capabilities to over 250,000 monthly users. I worked across cross-functional squads to translate business goals, customer needs, and regulatory requirements into scalable, user-centric solutions. My role demanded a deep understanding of technical systems, cybersecurity risks, and the ability to align diverse stakeholders toward a common product vision.​

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Key Contributions:

• Owned and prioritised a multi-year Internet Banking roadmap, using a mix of user interviews, behavioural analytics, and competitive benchmarking to guide delivery decisions.

• Continuously improved workflows and usability by incorporating real customer feedback, surfacing friction points via complaints and telemetry data.

• Aligned platform enhancements with broader business strategy and regulatory change initiatives, ensuring roadmap cohesion.

• Collaborated cross-functionally with engineering, design, legal, risk, and marketing to deliver technically sound and user-friendly solutions that met compliance obligations and improved experience.

• Contributed to strategic planning, synthesising customer insights and regulatory change to shape upcoming features.

• Advocated for the voice of the customer in all planning forums, making sure enhancements drove measurable, meaningful outcomes.

• Led discovery workshops and scoped features via direct user feedback, call centre insights, and compliance pain points.

• Developed robust business cases linking customer value with business impact, championing features like PayID for Business and Payments on Hold—solutions that enhanced security and fraud mitigation.

• Collaborated with developers and designers to test hypotheses, run usability sessions, and translate insights into refined UX flows and micro-interactions.

• Partnered with risk and security teams to shape features with cybersecurity, compliance, and platform resilience in mind.